Refund and Returns Policy

Last Updated: September 11, 2026

At Descent Perfumes, customer satisfaction is important to us. We want you to shop with confidence and enjoy every fragrance you purchase from us.

Please read our Refund & Return Policy carefully before placing an order.

1. Our Commitment to Customer Satisfaction

We strive to ensure your satisfaction with every purchase. If you are not completely happy with your product, please contact us, and we will do our best to assist you with a return or exchange request in accordance with this policy.

2. Return & Exchange Period

Our return and exchange policy is valid for 14 days from the date your order is delivered.

To be eligible for a return or exchange, please contact our customer support within this 14-day period.

Requests submitted after 14 days may not be eligible for a return or exchange.

3. Return & Exchange Process

To request a return or exchange, please contact our customer support team with your:

  • Order number

  • Name and contact details

  • Reason for the return or exchange

  • Photos or videos of the product, if applicable

Once your request is received, our team will review it and provide further instructions.

We aim to handle return and exchange requests as quickly as possible, usually within 3 to 5 business days.

4. Refunds

Once a returned product is received and inspected, we will notify you regarding the status of your refund.

If your refund request is approved, the refund will be processed according to the original payment method or another suitable method agreed upon with the customer.

Please note that processing times may vary depending on the payment method or financial service provider.

5. Non-Refundable Delivery Charges

Please note that original delivery charges are non-refundable unless the product received is damaged, leaking, defective, or incorrect.

Any promotional delivery charges or shipping fees may also be subject to the terms of the specific promotion.

6. Exchange Shipping Costs

Customers are responsible for any shipping or delivery costs associated with exchanging a product.

However, if you receive:

  • A damaged product

  • A leaking product

  • A defective product

  • An incorrect product

Descent Perfumes will cover the applicable delivery charges for the return or exchange.

7. Damaged, Leaking, or Incorrect Products

If your order arrives damaged, leaking, defective, or incorrect, please contact us as soon as possible.

To help us process your request quickly, we may ask you to provide photos or videos showing:

  • The product

  • The damage or leakage

  • The packaging

  • Your order details

Once the issue is verified, we will arrange an appropriate replacement, exchange, or refund where applicable.

8. Conditions for Returns

To be eligible for a return or exchange, products should be returned in their original condition along with the original packaging, where applicable.

Products that have been excessively used, intentionally damaged, or returned without prior communication may not be eligible for a refund or exchange.

As fragrances are personal-use products, we reserve the right to review each return or exchange request individually.

9. Refund Processing Time

Once a refund has been approved, we will make reasonable efforts to process it promptly.

Please allow 3 to 5 business days for your return or exchange request to be reviewed and processed. Additional time may be required depending on courier services, payment providers, or other circumstances.

10. Contact Us

If you have any questions regarding our Refund & Return Policy or would like to request a return, exchange, or refund, please contact us.

Descent Perfumes
Website: descentperfumes.com
Email: thedescentperfumes@gmail.com
WhatsApp: +92 319 8517749
Location: Karachi, Pakistan  

Thank you for shopping with Descent Perfumes. We truly appreciate your trust and are committed to providing you with a premium fragrance experience.